Shipping-policy

Shipping Costs

The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

Returns

At https://politesewingmachines.com, we are more than happy to accommodate returns based on a change of mind, provided that the request for return is received by us within 5 days of receipt of the item.

The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.

The customer will be responsible for paying for the return shipping and must arrange for the shipping themselves.

Once the return is received and accepted, we will process a refund in the form of store credit for a future purchase. We will notify you via email once the process is completed.

Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.

Delivery Terms

Typically, it takes 2 to 7 days for domestic shipments to be delivered.

In term of Out of Stock

In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

Tracking Notifications

Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.

Delivery Time Exceeded

Please contact us if the delivery time has surpassed the expected delivery window, so we can initiate an inquiry.

Cancellations

You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our refund policy for further information.